DBS-CRM is an easy-to-use, fast-to-deploy on-site CRM solution with out-of-the-box but configurable business processes. It provides enterprise-wide access to vital customer information—anytime, anywhere—so you can manage your business with an integrated approach to inside and field sales automation, customer care, and marketing.
Sales
DBS-CRM drives sales performance by allowing sales representative to track and share contacts and opportunities, manage and upsell into existing accounts, forecast revenue, monitor performance through dashboards, manage quotes and contracts, work offline through our mobile solutions and collaborate through integration with Microsoft Outlook and other groupware applications.
Marketing
Activities, objectives, leads generated, and lead follow-up, and drill down to specific activities within a campaign. This user-friendly CRM solution provides you an in-depth view of your campaigns and enables you to eliminate the guesswork and put your company’s marketing resources to their best use.
Customer Care
Resolve customer issues efficiently by providing customer service professionals with user-friendly tools to access relevant customer data including purchases, call and escalation histories, interactions, e-mail, and documents sent and received.
Mobile Solutions
The benefits of real-time access to your CRM solution are numerous and can have a positive impact on your business performance and profits. Placing customer information at the fingertips of mobile professionals ensures they always have the most up-to-date information.
Application Integration
Integration between CRM and back-office accounting and financial applications provides organizations with a holistic CRM solution that offers a complete view of all customer interactions that is essential for making more insightful business decisions.
Productivity Tools
To optimize the rich sales automation functionality and marketing and service features, CRM has sophisticated configuration capabilities, automated process workflow, as well as computer telephony integration (CTI), Web Self Service, and more.
Outlook Integration
CRM Plug-Ins for Microsoft Office integrates your DBS-CRM data with the Microsoft’s leading productivity tools. With a few simple clicks, Sugar users can sync email, contacts and calendar CRM Plug-Ins for Microsoft Office integrates your CRM data with Microsoft’s leading productivity tools. With a few simple clicks, Sugar users can sync email, contacts and calendar information into the CRM modules, export data into Microsoft Excel and present CRM data in Microsoft Word.
